Redefining customer satisfaction, one happy client at a time.

Our customer service team is always pleased and enthusiastic to help you with any questions you may have! We are online 6 days a week to ensure that you receive the best possible solutions as quickly as possible!

For quick guidance, you will find our contact details below :

General inquiries: contact@soulweave.com

Phone: +33617664004 (No support)

Opening hours:

Monday – Saturday: 08:00 – 20:00

Average response time: 1–3 hours

General inquiries regarding your order or delivery:

If you have any questions about your order tracking, delivery, returns, exchanges, refunds, or any other matter, feel free to contact us through the method most convenient for you:

Send us an email at contact@soulweave.com

We can instantly track your orders and keep you 100% informed about the status of your package. In addition, we resolve disputes up to 90% faster than banks and payment processors, saving you time and additional fees!